Selection of service provider for Upgradation of Call Center Solution and to provide, manage and maintain all necessary infrastructure components and services
Punjab State Power Corporation Limited · Ludhiana, Punjab · Other · open
Key facts
- EMD: ₹20.0L
- Published: 29 Sep 2026
- Closing date: 28 Oct 2026
- Status: open
- Department: Department of Power
- Office: IT Organization
Description
Tender Enquiry for Selection of service provider for Upgradation of Call Center Solution and to provide, manage and maintain all necessary infrastructure components and services.
Eligibility & requirements
- Experience required: 3 years
- Startup relaxation: No
- MSE relaxation: No
- Certifications: ISO 27001:2013, ISO 9001:2015, ISO 14001, ISO 18295-1:2017, ISO 20000-1:2018, ISO 45001:2018, ISO 50001:2018, CMMI level 3 or above
- Documents required: CA certificate with UDIN for turnover, Audited financial reports, Net worth certificate, Experience certificates, ISO 27001:2013, 9001:2015, 14001, 18295-1:2017, 20000-1:2018, 45001:2018, 50001:2018, CMMI level 3 or above certificates, Client work orders and performance certificates, Proof of installed IP-based ACDs and related equipment
New to these terms? Read how tender eligibility criteria work.
Commercial terms
- Bid type: Open
- Evaluation: Two-stage: technical evaluation prior to financial, followed by price evaluation
- Make in India (MII): No
- MSE preference: No
2 tender document(s) available — sign up to download.
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