Hiring of Services in M.C, Rohtak.
Municipal Corporation, Rohtak · Rohtak, Haryana · Manpower & Staffing Services · open
Key facts
- EMD: ₹12.0L
- Published: 19 Oct 2026
- Closing date: 10 Nov 2026
- Status: open
- Status as of: 28 Oct 2026 10:00 UTC
- Ministry: Haryana Government
- Department: Urban Local Bodies
- Office: Municipal Corporation, Rohtak
Description
Selection of an experienced agency, firm or organization to set up, operate and manage 22 Customer Facilitation Centres with 44 service windows for electronic delivery of citizen-centric services, including a WhatsApp chatbot for grievance redressal and a 24x7 call centre.
Eligibility & requirements
- Startup relaxation: No
- MSE relaxation: No
New to these terms? Read how tender eligibility criteria work.
Commercial terms
- Bid type: Item Rate
- Make in India (MII): No
- MSE preference: No
Line items (8)
- Part A — Recurring Charges CFC Operator / Front Desk Executive — one per window (inclusive of wages, EPF, ESI, bonus, uniform, ID card and all statutory dues) Note: rate quoted per month — Qty: 44 Per Operator per month
- Part A — Recurring Charges Call Centre Agent (inclusive of all statutory dues) Note: rate quoted per month — Qty: 4 Per Agent per month
- Part A — Recurring Charges Supervisor (inclusive of all statutory dues) Note: rate quoted per month — Qty: 1 Per Supervisor per month
- Part A — Recurring Charges Furniture & fixtures, IT infrastructure, connectivity, stationery and consumables at CFC window (counter furniture, desktop with licensed OS & antivirus, colour printer, scanner / MFP, internet, UPS 30 min., biometric device, A4 paper, cartridges, registers etc.) Note: rate quoted per month — Qty: 44 Per window per month
- Part A — Recurring Charges 24x7 Call Centre telephony & infrastructure — toll-free number, IVR, call recording, cloud licence, CRM / ticketing software Note: rate quoted per month — Qty: 1 Per month
- Part A — Recurring Charges Server configuration, hosting, data storage, daily backup and 24x7 web portal availability, and O&M of the WhatsApp Chatbot Note: rate quoted per month — Qty: 1 Per month
- Part B — One-Time Charges WhatsApp Chatbot — design, development, integration with municipal MIS / portal, testing and go-live Note: rate quoted per year — Qty: 1 Lump sum
- Part B — One-Time Charges Initial training and 2-week on-ground handholding support at 22 CFCs Note: rate quoted per year — Qty: 1 Lump sum
1 tender document(s) available — sign up to download.
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