Establishment, Operation and Management of the Citizen Connect and Service Delivery Unit (CCSDU)
WEBEL TECHNOLOGY LIMITED · Other · open
Key facts
- EMD: ₹2.1Cr
- Published: 01 Oct 2026
- Closing date: 03 Nov 2026
- Status: open
- Status as of: 06 Oct 2026 06:31 UTC
Description
Tender for establishing, operating, and managing the Citizen Connect and Service Delivery Unit (CCSDU) including infrastructure, ICT, communication setup, and staffing for a period of 36 months, as detailed in the BOQ and specifications.
Eligibility & requirements
- Startup relaxation: No
- MSE relaxation: No
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Commercial terms
- Bid type: Item Rate
- Make in India (MII): No
- MSE preference: No
Line items (32)
- PHYSICAL FACILITY AND INFRASTRUCTURE (NON-ICT) — Qty: 36 PER MONTH
- HARDWARE AND ICT INFRASTRUCTURE — Qty: 36 PER MONTH
- TELEPHONY AND COMMUNICATIONS SETUP — Qty: 36 PER MONTH
- Project Director for 36 months - Leadership Team — Qty: 1 NOS
- Head - Citizen Grievance and Service Request Division (CGSRD) for 36 months - Leadership Team — Qty: 1 NOS
- Head - Citizen Assurance Division (CAD) for 36 months — Qty: 1 NOS
- Head - Data Intelligence Division (DID) for 36 months — Qty: 1 NOS
- Operations Managers for 36 months - Citizen Connect Command Centre — Qty: 2 NOS
- Team Leaders for 36 months - Citizen Connect Command Centre — Qty: 7 NOS
- Supervisors for 36 months - Citizen Connect Command Centre — Qty: 18 NOS
- Quality Check and Assurance for 36 months - Citizen Connect Command Centre — Qty: 7 NOS
- Trainers for 36 months - Citizen Connect Command Centre — Qty: 4 NOS
- Citizen Service Executives (CSEs) - Call for 36 months — Qty: 300 NOS
- Citizen Service Executives (CSEs) - Digital for 36 months — Qty: 100 NOS
- Operations Manager for 36 months in Citizen Awareness Division — Qty: 1 NOS
- Team Leaders for 36 months in Citizen Awareness Division — Qty: 4 NOS
- Supervisors for 36 months in Citizen Awareness Division — Qty: 8 NOS
- Service Facilitation Executives for 36 months in Citizen Awareness Division — Qty: 40 NOS
- Ground Co-ordination Executives for 36 months in Citizen Awareness Division — Qty: 40 NOS
- Quality Analysts for 36 months in Citizen Awareness Division — Qty: 5 NOS
1 tender document(s) available — sign up to download.
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