Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Offsite
N/a · Lucknow, Uttar Pradesh · Other · open
Key facts
- Tender value: ₹2.0Cr
- EMD: ₹5.0L
- Published: 26 Sep 2026
- Closing date: 17 Oct 2026
- Status: open
- Ministry: Pradesh Medical Health And Family Welfare Department Uttar
- Office: Sachis
Description
Tender for setup and operation of a standard call center on a per seat basis, including inbound and outbound support, MIS/report generation, and additional scope as specified. The contract duration is 3 years with a bid validity of 180 days. The bidder must have relevant experience, meet turnover criteria, and provide necessary security deposits. The bid includes provisions for EMD, ePBG, and compliance with labour laws and other statutory requirements.
Eligibility & requirements
- Startup relaxation: Yes
- MSE relaxation: Yes
- Certifications: COPC 2014 or above, Valid Cloud Service Provider Certificate (if applicable)
- Documents required: Relevant contracts/ orders for similar services, Audited Balance Sheets or CA certificate for turnover
New to these terms? Read how tender eligibility criteria work.
Commercial terms
- Bid type: Two Packet Bid
- Evaluation: value wise evaluation
- Make in India (MII): No
- MSE preference: No
Line items (1)
- Call center setup — Qty: 25 seat
13 tender document(s) available — sign up to download.
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