Call Centre Service - Per Seat Basis - Cloud based call center solution; Onsite with setup
National Testing Agency · New Delhi, Delhi · IT & Software Services · open
Key facts
- Tender value: ₹10.0Cr
- EMD: ₹20.0L
- Published: 06 Oct 2026
- Closing date: 23 Nov 2026
- Status: open
- Status as of: 15 Nov 2026 01:08 UTC
- Ministry: Ministry of Education
- Department: Department of Higher Education
- Office: Delhi
Description
National Testing Agency seeks an onsite, cloud-based call centre service for 50 seats, with two shifts per day and 18 months of service. The scope includes inbound and outbound support, manpower and infrastructure, MIS/report generation, multilingual support, and social media, chatbot, and email response services.
Eligibility & requirements
- Experience required: 3 years
- Startup relaxation: No
- MSE relaxation: No
- Documents required: Experience Criteria, Bidder Turnover, Certificate (Requested in ATC), Additional Doc 1 (Requested in ATC), Additional Doc 2 (Requested in ATC), Additional Doc 3 (Requested in ATC), Additional Doc 4 (Requested in ATC), Copies of relevant contracts/orders supporting experience in each financial year, Certified audited balance sheets or Chartered Accountant/Cost Accountant turnover certificate
New to these terms? Read how tender eligibility criteria work.
Commercial terms
- Bid type: Two Packet Bid
- Evaluation: Total value wise evaluation
- Make in India (MII): Yes
- MSE preference: No
Line items (1)
- Call Centre Service - Per Seat Basis - Cloud Based Call Center Solution; Onsite With Setup — Qty: 50 seat
13 tender document(s) available — sign up to download.
Related tenders
- Provision of Permanent and Tamper Proof QR Code for O2 Cylinders and Implementation of Cylinder Tracking Management System (CTMS) — IT & Software Services · Tamil Nadu
- Development of Customized Visitor Management System Software, System with accessories to run visitor management system software for ICGS Mundra — IT & Software Services · Gujarat
- Hiring of GIS Implementation Agency for Survey, Software Development and Master Planning related activities — IT & Software Services · Rajasthan · ₹8.2L
- Custom Bid for Services - DIGITAL LIBRARY PLATFORM WITH e-CONTENT — IT & Software Services · Maharashtra · ₹6.9L
- Hiring of GIS Implementation Agency for Survey, Software Development and Master Planning related activities — IT & Software Services · Rajasthan · ₹15.1L
- Custom Bid for Services - 9040C26D38 Storage Tank Life Cycle Management using Digital Twin (DT) at Haldia Refinery — IT & Software Services · West Bengal · ₹1.3Cr
- Selection of a suitable business partner for design, installation, implementation and execution of vessel traffic management system for Goa state Panjim port and other 4 river ports along the 68 KM Mandovi river stretch and submission of DPR — IT & Software Services · Uttar Pradesh
- Custom Bid for Services - Managed Team Supply for In-house PMIS Solution Development — IT & Software Services · Delhi