Call Centre Service - Per Seat Basis - Cloud based call center solution; Onsite with setup
National Testing Agency · New Delhi, Delhi · Other · open
Key facts
- Tender value: ₹10.0Cr
- EMD: ₹20.0L
- Closing date: 27 Oct 2026
- Status: open
- Status as of: 07 Oct 2026 02:50 UTC
- Ministry: Ministry Of Education
- Department: Department Of Higher Education
- Office: Delhi
Description
Tender for providing cloud-based call center services on a per seat basis with onsite setup, including inbound and outbound support, MIS/report generation, and additional services like social media response, chat bot, and email support. The contract duration is 2 years, with a bid validity of 180 days, and an estimated bid value of 100,000,000 INR. The tender includes technical specifications, experience and turnover criteria, and provisions for EMD and ePBG.
Eligibility & requirements
- Experience required: 3 years
- Startup relaxation: Yes
- MSE relaxation: Yes
- Documents required: Contracts/Orders for similar services, Audited Balance Sheets or CA certificate for turnover
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Commercial terms
- Bid type: Packet Bid
- Evaluation: value wise evaluation
- Make in India (MII): No
- MSE preference: No
Line items (1)
- Call center services — Qty: 50 seat
13 tender document(s) available — sign up to download.
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