Call Centre Service - Per Seat Basis - Cloud based call center solution; Onsite
National Cooperative Consumers Federation Ltd. · New Delhi, Delhi · IT & Software Services · open
Key facts
- Tender value: ₹5.5L
- EMD: ₹11K
- Published: 14 Nov 2026
- Closing date: 25 Nov 2026
- Status: open
- Status as of: 15 Nov 2026 22:05 UTC
- Department: New Delhi
- Office: New Delhi
Description
Onsite cloud-based call centre service providing inbound and outbound support, technology services and MIS/report generation. The requirement is for 1 seat per shift, 3 shifts per day, for 36 months. Estimated bid value is Rs. 5,50,000.
Eligibility & requirements
- Experience required: 3 years
- Startup relaxation: Yes
- MSE relaxation: Yes
- Certifications: COPC 2014 or above, Valid Cloud service provider Certificate
- Documents required: Experience Criteria, Bidder Turnover, Certificate (Requested in ATC), OEM Authorization Certificate, OEM Annual Turnover, Additional Doc 1 (Requested in ATC), Supporting documents to prove eligibility for exemption from Experience / Turnover Criteria, Copies of relevant contracts / orders, Certified Audited Balance Sheets or a certificate from the Chartered Accountant / Cost Accountant indicating turnover details, Valid Udyam Certificate and relevant documentary evidence for MSE purchase preference, Valid Cloud service provider Certificate
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Commercial terms
- Bid type: Two Packet Bid
- Evaluation: Total value wise evaluation
- Make in India (MII): Yes
- MSE preference: Yes
Line items (1)
- Call Centre Service - Per Seat Basis - Cloud based call center solution; Onsite — Qty: 1 seat
2 tender document(s) available — sign up to download.
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