Appointment of a Call Centre Agency for Providing a AI-Based Voice Bot Solution, Centralized Customer Service Call Centre (CSCC) Bijli Suvidha Kendra (BSK) to UHBVN Customers
Uttar Haryana Bijli Vitaran Nigam Limited · Panchkula, Haryana · Other · open
Key facts
- EMD: ₹10.0L
- Published: 18 Sep 2026
- Closing date: 09 Oct 2026
- Status: open
- Office: Corporate Office, UHBVNL, Vidyut Sadan, Plot No. IP-3&4, Sector-14, Panchkula
Description
UHBVN invites e-tenders for the appointment of a call centre agency to operate a 24x7 centralized customer care call centre and Bijli Suvidha Kendras across 10 circles in Haryana. The scope includes infrastructure setup, AI-based voice bot, multilingual support, integration with existing systems, and comprehensive customer service including complaint registration, feedback, and outreach via multiple channels. The project involves deploying qualified manpower, maintaining infrastructure, ensuring data security, and providing MIS reports. The contract duration, financial terms, and eligibility criteria are specified.
Eligibility & requirements
- Experience required: 5 years
- Startup relaxation: No
- MSE relaxation: No
- Documents required: Memorandum and Articles of Association or registration certificate, Partnership deed (if applicable), List of directors/owners, Self-attested GST registration certificate, EPF registration certificate, Audited financial statements for last 3 years, Work orders/contracts and completion certificates, Client certificates for ongoing projects
New to these terms? Read how tender eligibility criteria work.
Commercial terms
- Make in India (MII): No
- MSE preference: No
Line items (1)
- Call Centre Services
2 tender document(s) available — sign up to download.
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