24x7 Helpline for one year from 1st January 2027 to 31st December 2027
New Town Kolkata Development Authority · New Town, Kolkata, West Bengal · Manpower & Staffing Services · open
Key facts
- EMD: ₹30K
- Published: 06 Nov 2026
- Closing date: 21 Nov 2026
- Status: open
- Status as of: 07 Nov 2026 03:46 UTC
- Department: Engineering Section
- Office: Engineering Section, NKDA
Description
Item-rate tender for operating and managing NKDA’s 24x7 helpline from 1 January 2027 to 31 December 2027. The work includes skilled telecaller agents and a supervisor, annual maintenance and technical support for the Integrated Grievance Management System, and AMC support for the Xtend ISDN server and agent licences. Estimated amount is to be quoted by bidders; EMD is Rs. 30,000.
Eligibility & requirements
- Experience required: 7 years
- Startup relaxation: No
- MSE relaxation: No
- Documents required: Evidence that the bidder is a current legal entity in India, Declaration that no legal action has been taken or is being undertaken against the bidder in any legal jurisdiction, Evidence of a development office in Kolkata along with personnel, Work order and completion certificate for one similar work of at least Rs. 8,00,000 completed in the last 7 years, or for two similar works of at least Rs. 6,00,000 each completed in the last 7 years, Balance sheets for the last 3 financial years
New to these terms? Read how tender eligibility criteria work.
Commercial terms
- Bid type: Item Rate
- Evaluation: Financial bids of technically qualified bidders will be opened; comparison chart of bidders will be published subsequently
- Make in India (MII): No
- MSE preference: No
Line items (4)
- Providing 5 (Five) Nos. of Skilled Manpower Helpline Telecaller Agents for Operation and Management of the Helpline Service. N.B: Monthly amount quoted for 5 (Five) Nos. of manpower are combined. — Qty: 12 Months
- Providing 1 (One) No. of Skilled Manpower as Helpline Supervisor for Overall Supervision, Coordination and Management of the Helpline Service — Qty: 12 Months
- Annual Maintenance and Technical Support of the Integrated Grievance Management System (IGMS) for a period of One Year — Qty: 1 Year
- Annual Maintenance Contract (AMC) of Xtend ISDN Server along with 3 (Three) Agent Licences, including technical support, troubleshooting, configuration and maintenance services — Qty: 12 Months
3 tender document(s) available — sign up to download.
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